[Customer Service] Fraud Prevention Q&A

When someone in the game misguides you through private messages, directing you to the Yahoo website or other sites for downloading the 'Remote Assistance Test Component,' please refrain from downloading it. Doing so might put your game account at risk of hacking, and the wrongdoer could misuse your account for illicit activities. In case any victimized players report such incidents, you, as the account holder, may also receive a notice from law enforcement agencies and be required to provide an explanation. The best way to protect you is to exercise caution and be mindful.

We'd like to remind players that Mango99 Slot's Customer Service Team will never initiate requests for your account and password through in-game private messages. The 'Customer Service' function within the game is the official online customer service system.

Please ensure the security of your personal information, such as your ID card number, game account, and password, and do not share it with anyone to safeguard your rights and interests.

Mango99 Slot strictly forbids players from using unofficial game software. Our system constantly monitors for third-party plugins. Anyone found using unauthorized software will face a permanent account suspension, and we reserve the right to take legal action for criminal and civil liability. Please do not engage in such activities, as they are illegal.

Remind players that Mango99 Slot staff members will never ask players to provide their account and password through private messages. The "Customer Service" function within the game is the official online customer service system.

If you encounter such a situation, please use the in-game "Customer Service" function immediately to inquire and report. Our Customer Service Center will promptly investigate and respond to your concerns.

If players receive messages containing URLs that may resemble Mango99 Slot official website or other well-known websites (i.e., so-called 'Phishing websites'), and the messages claim to offer game points, third-party plugins, or other benefits, please remember not to click on them.
Trojans are introduced via clicking on such links, potentially capturing your account credentials or luring you into providing personal information. The ultimate goal of these actions is to steal your money. Be cautious and refrain from clicking on these links out of curiosity. They will attempt to obtain your personal information by phone, email, IM or fax.

The staff members of Mango99 Slot will not spontaneously ask the players to provide the account and password, and the “Customer Service” function in the chat room is the official online customer service system.

Please ensure to keep your personal data, such as your ID card number, game account, and mobile phone password, and you must not disclose it to others in any way to ensure your rights and interests.

The staff members of Mango99 Slot will not spontaneously ask the players to provide the account and password, and the “Customer Service” function in the chat room is the official online customer service system.

Please ensure to keep your personal data, such as your ID card number, game account, and mobile phone password, and you must not disclose it to others in any way to ensure your rights and interests.

If you have any questions about game events, please refer to the official website for relevant information.

Unscrupulous individuals may deceive you by pretending to offer game points or in-game currency. However, they will request your mobile phone number and personal information as a prerequisite. Subsequently, they will ask you to disclose the "verification code" received on your phone. It's only when you receive the text message indicating deductions that you'll realize your mobile phone and personal data have been exploited to purchase game points. Players should develop a healthy gaming mindset and habits, and should adhere to the principle of "not easily trusting offers of free online game points or virtual currency" and "not readily sharing personal information" to avoid falling victim to such scams.

If you receive such messages, please ignore them. In case you encounter unscrupulous individuals, avoid falling for their scams.

For any inquiries or concerns related to purchasing game cards, please use the in-game "Customer Service" for assistance.

Members are responsible for securely managing their accounts and passwords for Mango99 Slot. Do not disclose, lend, transfer, or share them with third parties. If you provide your game account and personal information to others and your account is used for illegal activities, you, as the account holder, may receive a notice from law enforcement requesting an explanation of the situation. Protecting yourself and exercising caution is the wisest approach.

Mango99 Slot's official staff will never initiate requests for players' account information and passwords through private messages in the game. The 'Customer Service' within the game is the official online customer service system.

If you encounter such a situation, please promptly utilize the in-game 'Customer Service' function. The Customer Service Center will promptly investigate and respond to your concerns.

When you encounter fraud, please contact the Customer Service Center immediately and provide the relevant account information. We will promptly monitor the suspected account. However, as suspected fraud cases involve cybercrime, you will need assistance from law enforcement agencies. Therefore, please report any incidents of hacked or defrauded accounts to your local police station.

If you receive information that someone is claiming to be another player's alternate account, please exercise caution to avoid potential fraudulent activity.

Please contact the player directly through phone or other means.

If you suspect that your account has been compromised, please report it to the police promptly.